Emergencies: If you have a life threatening emergency Call 911. Graf Inv. will take prompt action to remedy any urgent maintenance issues. At times it may be required for our tenants to take immediate action to protect themselves and the rental property. In case of flood, residents are urged to shut off the main water supply valve and immediately report the situation to their property manager. In case of fire, residents must immediately vacate the rental property, call 911 and then report the situation to their property manager.
Examples of Emergencies Include: MAIN LINE STOPPAGE (no functional toilets or having one or more toilets overflowing continuously), NO HEAT in the rental, GAS LEAK, FIRE or BREAK-IN at the property, or any other situation that may cause significant damage to the rental property or danger to the resident.
Examples of Non Emergencies Include: NON FUNCTIONING APPLIANCES (unless the malfunction is due to gas leak, electrical sparks, fire or safety hazards), NO AIR CONDITIONING (AC), a PLUMBING STOPPAGE (if one or more other sinks or toilets still function properly). NOTE: Contacting the rental company without taking these preventative steps may result in a resident maintenance charge equal to the cost charged by the scheduled vendor.
Examples of Resident Responsibilities before Calling Maintenance Line or Emergency Phone: Check Circuit breakers for tripped breakers, use plungers on clogged toilet, push reset button on garbage disposal, change light bulbs, replace batteries in thermostats, etc.
Examples of Resident Responsibilities for Routine Rental Maintenance: Change HVAC filters every three (3) months, check/replace batteries in smoke detectors, carbon monoxide detectors and thermostats as needed (at least twice annually or with seasonal time change), inspect carpet transitions for trip hazards, inspect showers/baths for moisture issues and caulking needs, inspect furniture to maintain 2+ inches spacing from walls to allow air flow and prevent mold.