Looking for quick answers? Here are some of the most common questions we hear from current and future residents:

Leasing & Applications

Q: How do I apply?
A: Visit www.grafinv.com to browse listings and apply online.

Q: What’s required to qualify?
A: We look at income, rental history, credit, and background. Contact us if you have questions about your eligibility.

Q: Is a deposit required?
A: Yes. Deposit amounts vary by unit and are typically refundable at move-out.

Animals

Q: Are pets allowed?
A: Many of our properties are pet-friendly! Fees and restrictions apply—check our Animal Information tab for additional details. This can be found under the Resident dropdown menu!

Rent & Payments

Q: How do I pay rent?
A: Rent is due on the 1st and can be paid securely online through your resident portal.

Q: When is rent due?
A: Rent is due on the 1st of each month.

Maintenance

Q: How do I submit a maintenance request?
A: All maintenance requests can be sent via text or you can call our 24/7 Maintenance line at (509) 584-4250.

Q: What’s considered an emergency repair?
A: Issues like no heat, major leaks, or lockouts are considered emergencies.

Q: Do I change my own lightbulbs, smoke detector/CO2 batteries, or filters?
A: Residents are typically responsible for basic items like lightbulbs. HVAC filter maintenance varies by property — ask your manager if you’re unsure. Resident's are responsible for ensuring that their smoke detector and/or CO2 detector are in working condition at all times.

Move-Out

Q: How do I give notice?
A: Written notice is required— we encourage residents to contact their property manager to confirm what type of notice is required for vacating. 

Q: How can I get my full deposit back?
A: Leave the unit clean, undamaged, and follow the move-out checklist provided by your property manager. If you wish to complete a move out walkthrough with your property manager, we do encourage to contact them to have this scheduled for the week you are vacating the home!