Step Into Your Future
Our Property Management team is at the heart of our communities.
They oversee daily property operations, assist residents and future residents, coordinate leasing and maintenance needs, and help ensure our properties are running smoothly.
It’s a fast-paced, people-focused department that’s all about teamwork, problem-solving, and creating a great resident experience.
Available Positions:
RESIDENT RELATIONS SPECIALIST
About Us
Graf Investments has been providing property management services since 1982. Our mission is to exceed the expectations of our residents, property owners, and customers while making a positive impact in the communities we serve.
Our Core Values are simple: Great People, Great Business, Deliver Exceptional Customer Experiences, and Have Fun. We’re proud of our supportive, team-focused culture and the opportunities we provide for employees to grow.
Position Overview
We’re looking for an energetic, organized, and customer-focused Resident Relations Specialist to join our team.
This position is often the first point of contact for residents, prospective residents, vendors, and visitors. You’ll provide day-to-day customer service while supporting our Property Management team with leasing, resident communication, account assistance, and general office operations.
This is a great fit for someone who enjoys working with people, can stay organized in a busy office, and is comfortable handling multiple priorities throughout the day.
What You’ll Do:
Resident & Customer Service
- Answer incoming calls, emails, texts, and assist walk-in customers
- Respond to resident and prospective resident questions
- Clearly communicate company policies, procedures, and services
- Build positive relationships while providing excellent customer service
Leasing & Administrative Support
- Assist prospective residents throughout the leasing process
- Schedule property showings
- Assist Property Managers with leasing paperwork and administrative tasks
- Maintain accurate resident records in AppFolio
- Keep Property Managers updated on resident communication
Resident Accounts
- Process rent payments and resident account transactions
- Process NSF transactions
- Update delinquency and late-rent tracking as payments are received
- Assist with general account questions and direct residents to the appropriate team member when needed
Office & Property Support
- Assist with opening the office by 8:00 a.m. and daily closing procedures
- Check the drop box, voicemail, emails, and office messaging systems
- Manage incoming mail and scheduled post office pickups
- Maintain organized files, marketing materials, and office displays
- Manage Viking Storage occupancy
- Prepare monthly resident surveys, summaries, and assigned reports
- Assist with special projects and other administrative duties as needed
What We’re Looking For
- High school diploma or equivalent
- Strong customer service and communication skills
- Professional phone and email etiquette
- Strong organization and time-management skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Basic Microsoft Office/computer skills
- Friendly, professional, dependable, and able to take initiative
- Comfortable working independently and as part of a team
- Ability to maintain confidentiality and professionalism
Preferred Experience
- Customer service, office administration, or property management experience
- AppFolio or similar property management software
- Knowledge of Fair Housing regulations
Schedule
- Job Type: Full-Time
- Schedule: Monday–Friday | 8-Hour Day Shifts
- Location: In-Person | Selah, WA
Benefits
- Competitive Compensation
- 401(k) with Employer Match
- Health, Dental & Vision Insurance
- Paid Time Off
- Monday–Friday Schedule
- Opportunities for Growth & Advancement
- Positive, Team-Oriented Work Environment
Why Join Graf Investments?
At Graf Investments, we believe great companies are built by great people. You’ll be part of a supportive team that values teamwork, accountability, great customer service, and having fun along the way. If you’re looking for a place where you can grow, build relationships, and be part of a team that values what you bring to the table, we’d love to meet you.
Available Positions:
Property Management Associate
Position Overview
Graf Investments is looking for a motivated, organized, and customer-focused Property Management Associate to join our team in Selah.
In this role, you’ll help manage the day-to-day operations of residential properties, support residents and prospective residents, coordinate leasing and unit readiness, and help keep our communities running smoothly. This position is a great fit for someone who enjoys working with people, can manage multiple priorities, and is comfortable taking initiative while working with a supportive team.
What You’ll Do:
Resident Relations
- Provide friendly, professional service to residents and prospective residents
- Respond to questions, concerns, and general property needs
- Build positive relationships and help create a great resident experience
Leasing & Marketing
- Assist prospective residents throughout the leasing process
- Stage and market available homes
- Maintain online listings and marketing materials
- Follow up with leads and help maintain strong property occupancy
Property Operations
- Coordinate resident move-ins and move-outs
- Complete property and unit inspections
- Help coordinate timely unit turns and readiness
- Monitor properties and help maintain overall appearance and standards
- Assist with resident events and community engagement
- Prepare reports and keep property information current
Maintenance & Vendor Coordination
- Work with maintenance teams and vendors to coordinate property needs
- Follow up on repairs, projects, and unit turns
- Help ensure vacant homes are ready for new residents
Compliance & Administration
- Maintain accurate and organized property records
- Ensure lease requirements and company policies are followed
- Follow Fair Housing requirements and applicable RCWs
- Keep reports, websites, files, and marketing information accurate and up to date
What We’re Looking For
- Strong customer service and communication skills
- Organized and able to manage multiple priorities
- Self-motivated with a proactive, problem-solving mindset
- Comfortable working independently and as part of a team
- Strong written and verbal communication
- Comfortable using property management and CRM software
- Property management, leasing, or customer service experience preferred
- Fair Housing and local RCW knowledge preferred, or willingness to learn
Schedule
- Job Type: Full-Time
- Schedule: Monday–Friday | 8-Hour Day Shifts
- Location: In-Person | Selah, WA
Benefits & Perks
- 401(k) with Employer Match
- Employer-Paid Health, Dental & Vision Insurance
- Employer-Paid Life Insurance
- Paid Time Off
- Bonuses & Incentives
- Employee Discounts
- Wellness Reimbursement
- Company Vehicle
- Professional Training & Growth Opportunities
Why Join Graf Investments?
At Graf Investments, property management is about more than managing homes—it’s about creating communities and providing a great experience for our residents. You’ll have the opportunity to take ownership of your work while being supported by an experienced team that values collaboration, initiative, and professional growth.
Take the first step toward joining our team:
Complete the employment application and email it, along with a copy of your valid photo ID, to info@grafinv.com
